Clinic Policies & Reminders

🪜 Stair Access The clinic is accessible by stairs. Clients with significant difficulty using stairs may not be suitable for this location.

📅 Booking & Intake Forms Appointments are available for online booking 24/7. Due to the high volume of inquiries, new clients must book online. We are unable to schedule new client appointments by phone or text.

We do not have a receptionist. Calls and messages are answered by your therapist between scheduled appointments. Response times may vary depending on the therapist’s schedule.

Please complete all intake forms before your appointment. Incomplete forms may reduce your treatment time.

❌ Cancellation Policy A minimum of 24 hours’ notice is required for cancellations or appointment changes. • Less than 24 hours’ notice: 50% of the session fee • Same-day cancellations or no-shows: 100% of the session fee

⏰ Late Arrivals If you arrive late, your appointment will end at the originally scheduled time to avoid delaying the next client. The full session fee applies.

🤍 Arrival Time Please arrive 5–10 minutes early to allow time to settle in and receive your full treatment time.

🛡️ Insurance & Billing We only bill for services provided. We do not issue receipts for missed appointments, alter treatment dates, or modify insurance claims.

🚫 Professional Services Only We do not provide sexual services. Inappropriate requests or behaviour will result in the appointment being terminated.

✅ Agreement By booking an appointment, you acknowledge and agree to the policies above. Thank you for your cooperation and understanding.