Clinic Policies & Reminders

🪜 Stair Access Our clinic is accessible by stairs. If you have significant difficulty using stairs, please contact us beforehand to ensure the location is suitable for you.

📅 Booking & Intake Forms Appointments are booked online, as we do not have a receptionist on-site. Your therapist will respond to messages as soon as possible between appointments. Please complete your intake forms before your visit so we can make the most of your treatment time.

❌ Cancellation Policy We understand that plans can change. We kindly ask for 24 hours’ notice whenever possible so we have a chance to offer the appointment to another client. • Less than 24 hours’ notice: 50% of the session fee • Same-day cancellations or no-shows: 100% of the session fee

⏰ Late Arrivals We understand that delays can happen. If you arrive late, we’ll do our best to make the most of your remaining appointment time. To keep our schedule running smoothly, your treatment will still end at the originally scheduled time. The full session fee applies.

🤍 Arriving on Time Please arrive 5–10 minutes early to allow time to settle in and enjoy your full treatment.

🛡️ Insurance & Billing We are committed to honest and ethical billing. We only bill for treatments provided and cannot issue receipts for missed appointments, change treatment dates, or alter insurance claims.

🚫 No Sexual Services We do not provide any type of sexual services. Thank you for helping us maintain a professional and comfortable environment.

✅ Agreement By booking an appointment, you acknowledge and agree to the policies above. Thank you for your understanding and support!